Choose to Refuse
Choose to refuse allows you to bar the telephone number of the last answered incoming call, or you can also add to your data store by inputting specific telephone numbers manually.
This service is useful if you want to bar nuisance calls, such as those from fraudulent businesses. Callers trying to contact you from numbers which have been barred will receive a network announcement which advises "The person you are calling is not accepting calls from you.".
Up to ten numbers can be barred with Choose to Refuse. The eleventh entry will cause the oldest telephone number saved to drop out of the list. You can change the barred numbers as often as you require.
Certain calls cannot be barred, such as those from some international destinations. This is because we don’t always receive the number from the overseas network that the call originated from. If a business uses Caller Display to display an 0800 number, Choose to Refuse does not bar the 0800 number itself but uses the underlying network number. We are also unable to bar calls when the caller withholds their number. However, we do offer Anonymous Call Rejection, which will block all calls from withheld numbers.
Guide to using Choose to Refuse
Once you have contacted Daisy to request this feature on your line, please use the below instructions.
To bar the last call you answered:
Dial 14258 and press the star key (*) on your phone’s keypad twice at the voice prompt.
To bar other numbers at any time:
Dial 14258 and enter your PIN. You will be given the following options:
Adding a number to your list – Include the area STD code before UK numbers, and press the hash key (#) at the end of the number.
Reviewing your barred numbers list – Choose to Refuse will tell you the number and the date that it was barred. You should also choose this option if you want to delete a number from your list
Changing your PIN number – PINs in sequences such as 5678 and 2222 or patterns on your dialling keypad such as 2580 are not allowed. The default PIN is 1234.
Please note, Choose to Refuse is only available on single lines.
Call Barring
Call Barring allows you to restrict the type of calls your line can receive and make.
There are several options for call barring available, depending on your line type. These include:
All incoming and outgoing calls
Outgoing calls (with the option to include or exclude 999 & 112)
Incoming calls
National Rate numbers
Premium Rate Services (PRS)
Directory Enquiries (118)
International numbers
Operator calls
Indirect Access numbers
The price of these services will depend on your line type, which calls you wish to bar, and whether it applies to incoming or outgoing calls.
Anonymous Call Rejection
Anonymous Call Rejection allows you to block any calls where the caller has withheld their number. This can be helpful if your line is receiving spam or nuisance calls. The price for this service will depend on your line type.
A message will notify the caller that “the person you are calling is not accepting anonymous calls. Please redial without withholding your number”.
Certain calls cannot be blocked, such as those where the system cannot obtain the identity of the caller, and where the number is received as ‘unavailable’.
Please note that due to the configuration of their private switchboards, public services such as the police force, the DSS, hospitals, fire brigades and public utilities will not be able to contact customers who use Anonymous Call Reject.
Once Anonymous Call Reject has been activated on your line, use the below codes on your keypad to manage the service.
To turn on – Dial *227#
To turn off – Dial #227#
To check if it’s switched on/off – Dial *#227#
Call Minder
Call Minder allows callers to leave a message when you are unavailable or your line is engaged. You can record your own personalised message and can retrieve your messages remotely from any landline phone, or your mobile.
The service allows you to store up to 30 messages, with a maximum length of 5 minutes per message. Saved messages are automatically deleted after 30 days.
Daisy also offers Call Minder Extensions and Call Minder Premium.
Call Minder Extensions allows up to eight extension mailboxes as well as the main mailbox, each with their own greeting and personal options.
Call Minder Premier allows extension mailboxes as above, and can save up to 50 messages. It also allows you to record an absence greeting, for example if you are going on holiday.
Please note, Call Minder is not available on ISDN lines.
1571 Voicemail
1571 is an answering service that allows callers to leave a message if you are unable to answer, or if the line is engaged. You can access your mailbox from your landline, another landline, or from a mobile.
Daisy also offer ‘1571 with Personal Greeting’, which allows you to record your own greeting for callers to hear.
Both options can store up to 20 messages, and messages can be up to 2 minutes long.
Messages are stored for 20 days, or for 60 days if they are unheard.