If you're having trouble connecting to your router via Wi-Fi, don't panic! Wi-Fi issues can often be resolved with a few simple steps. This guide will help you diagnose and fix common problems like weak signals, dropped connections, or difficulties connecting devices. Follow the troubleshooting tips below to restore your wireless connection and enjoy seamless internet access again.
First, restart your router by unplugging it from the power socket. After 30 seconds, plug it back in and wait a few minutes for it to connect.
If you're still having issues, move your device closer to the router, if it is possible to do so. This can improve the signal.
If the device won't connect via Wi-Fi you will need to make sure the wireless function is turned enabled on the router. Look for the wireless indicator light on your router—if it's green, the wireless is active. If the light is off or a different color, you may need to enable Wi-Fi through your router’s settings.
💡 If you need advice on how to enable Wi-Fi, view our guide on how to log in and configure your router settings here.
The final check is to ensure wireless connectivity is enabled on your computer, or device. If not, enable this and restart your computer or device and attempt to connect to the Wi-Fi.
If you have completed all the above steps and still can't get a connection to your Wi-Fi, you may have a fault with the service. Complete the checks in our broadband fault guide here to fix the issues.