Slow broadband can disrupt essential business operations, affecting productivity, communication, and customer service. This guide provides practical steps to diagnose and resolve issues with your connection, ensuring your business can maintain efficient and reliable internet performance. Follow the advice below to optimize your broadband speed and keep your operations running smoothly.
Measure your speed
Before you make any changes to your setup, it's important to understand what speed your broadband connection is capable of and testing it so you can monitor improvements.
Check your speed availability
Use the following link to see the available speeds for your line.
Conduct a speed test
Use the following link to run three speed tests at different times of day. Follow the instructions and ensure no other Internet applications are in use.
Improve your speed
If your internet connection is slower than expected, there are several simple steps you can take to boost performance. Whether it's optimizing your router setup, managing network traffic, or making adjustments to your Wi-Fi settings, these tips will help you maximize your broadband speed and ensure a smoother, more efficient connection for your business or home network.
1. Check Network Usage
Review how many devices are connected to your network. Heavy usage from multiple devices, such as video conferencing, large file uploads, or streaming, can reduce available bandwidth. Limit non-essential activities during peak business hours.
2. Reboot Your Router
Restarting your router can resolve temporary issues and refresh your connection. Power it off for 10-15 seconds, then turn it back on.
3. Position Your Router for Better Signal
Ensure your router is placed in a central, elevated location, away from walls, electronic devices, and obstructions. This can improve Wi-Fi signal strength and reduce interference.
5. Change the Wireless Channel
If you’re experiencing interference from nearby networks, switching your router to a less crowded Wi-Fi channel can enhance performance. Access your router settings to manually adjust the channel.
💡 For advice on how to access your router to change your wireless channel, view our router configuration guide here
6. Upgrade your broadband
You may already be getting the most out of your connection, check to see if there's a faster broadband service available by putting your postcode in our availability checker here.
7. Use Wired Connections for Critical Devices
For essential tasks, use an Ethernet cable to connect directly to the router. Wired connections provide more stable and faster speeds compared to Wi-Fi.
8. Monitor Network Traffic
Use network management tools to monitor bandwidth usage. This allows you to identify any devices or applications hogging the network and address potential bottlenecks.
9. Consider a Router or Mesh Network Upgrade
Older routers may struggle with modern network demands. Upgrading to a newer model or installing a mesh Wi-Fi system can significantly boost performance, especially in large offices.
These steps should help improve your network performance and speed.
💡 If you're still experiencing issues with your broadband speeds, you can log a ticket to our technical support team on MyAccount. For advice on how to do this, please view our article here.