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Mobile bill limits
Updated over a month ago

This is a piece of legislation that has been introduced by parliament as part of the Digital Economy Act, which came into force on the 1st October 2018 as part of the Communications Act.​

Billing limits will apply to all new mobile contracts, including re-signs, taken out from 1st October 2018 and aim to significantly reduce the risk of bill-shock.

The guidelines have been outlined by Ofcom here.

Setting a bill limit means that once your out of bundle charges reach the set amount, certain services on your mobile device will be barred. In the event that you breach your bill limit, we still offer access to inclusive allowances (like tariff allowances and bolt-ons), free of charge services and emergency services. However, for example if you have used all of your inclusive data allowance, and incur data charges that breach your bill limit, your data will then be barred.

We are prohibited from charging beyond the set bill limit, even if you exceed the amount and the service is not restricted or highlighted by us in time.

This service allows you to set a bill limit (£) against each individual mobile number. Only mobile numbers contracted from 1st October 2018 are eligible for bill limits. Bill limits exclude line rentals.

You can manage your bill limit(s) on the My Account portal. Click here to see how.

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