We’re sorry to hear that you’re considering cancelling your services. To ensure we handle your request smoothly, we’d like to understand your needs and the reasons for your decision. Whether you’re looking to transfer, cancel, or adjust your services, we’re here to help guide you through the process. Let us know what you need, and we’ll work with you to find the best solution.
Moving your services to another service provider
If you are considering moving your services to another service provider, there are a few steps you will need to take in order to ensure a smooth and efficient transition.
Step 1: Get in touch with us
If you are out of contract, or approaching the end of your contract, we may be able to offer you a better deal. We would encourage you to call us on 0800 980 2009 to discuss your options. It’s important to reach out to us, as early termination fees or a notice period may apply if you choose to leave Daisy.
Step 2: Notify Daisy of your transfer
Under a 'gaining provider-led process', your new provider will arrange the transfer for you.
Once the transfer has been completed, we will stop billing for your transferred services, subject to any applicable termination fees or notice.
It is recommended that you still contact us to advise us you are leaving, to ensure a smooth transition.
Step 3: Providing Written Notice
If there are any services that you are not transferring or that cannot be transferred, it is important to provide written notice to our Customer Service team. This can be done by sending an email or letter to the contact details provided on your invoice. In this written notice, please include instructions on which services you would like to terminate and the desired termination date.
It is important to note that termination of services may result in additional fees or charges, depending on the terms of your contract. Please review your contract or contact our Customer Service team for more information.
Terminate my service(s)
Step 1: Provide written notice
If you have decided to terminate services, you will need to provide written notice to your dedicated Customer Service team. You can find their contact details on your invoice. In this written notice, please include instructions on which services you would like to terminate and the desired termination date. Once you have submitted your written notice with all the necessary information, your Customer Service team will contact you to discuss applicable notice periods or early termination fees and then process your request. Please note that the termination date may not be immediate and could take a few days to be processed.
If the termination has been requested in error, we can't reinstate services without a new order, which means there may be a charge to do so. In addition, any unique identifiers associated with the service will also be lost. This includes telephone numbers and IP addresses.
A new owner is taking over my services
If your business is closing down, but somebody would like to take over all or some of the existing services, our 'Change of Ownership' team can help arrange for that to happen.
For more information, please view our change of ownership article here.
Early Termination Fees & Notice Period Fees
Leaving Daisy Before the End of the Contract Term
If you choose to leave Daisy before your contract has ended, including if your contract has automatically rolled for a further 12 months, you may be subject to Early Termination Fees (ETF). These fees are calculated as the remaining rentals for your contract term. Essentially, this means that you will be responsible for paying the remaining balance on your contract, as if you had stayed until the end of the term.
Leaving Daisy after your Minimum Contract Term
It's important to note that if your contract has already ended, there may still be costs for leaving Daisy before giving proper notice. The applicable notice period is up to 90 days, depending on your services and the size of your business, during which time you may be responsible for any monthly charges. You have the option to pay these charges as normal within your billing cycle, or you can pay them in a lump sum. Either way, the fees are based on your monthly charges.