This article only refers to services such as line, connectivity and VOIP solutions, this does not include mobile.
Terminate my service(s)
Step 1: Provide written notice
If you have decided to terminate services, you will need to provide written notice to your dedicated Customer Service team. You can find their contact details on your invoice. In this written notice, please include instructions on which services you would like to terminate and the desired termination date. Once you have submitted your written notice with all the necessary information, your Customer Service team will contact you to discuss applicable notice periods or early termination fees and then process your request. Please note that the termination date may not be immediate and could take a few days to be processed.
If the termination has been requested in error, we can't reinstate services without a new order, which means there may be a charge to do so. In addition, any unique identifiers associated with the service will also be lost. This includes telephone numbers and IP addresses.
Early Termination Fees & Notice Period Fees
Leaving Daisy Before the End of the Contract Term
If you choose to leave Daisy before your contract has ended, including if your contract has automatically rolled for a further 12 months, you may be subject to Early Termination Fees (ETF). These fees are calculated as the remaining rentals for your contract term. Essentially, this means that you will be responsible for paying the remaining balance on your contract, as if you had stayed until the end of the term.
Leaving Daisy after your Minimum Contract Term
It's important to note that if your contract has already ended, there may still be costs for leaving Daisy before giving proper notice. The applicable notice period is up to 90 days, depending on your services and the size of your business, during which time you may be responsible for any monthly charges. You have the option to pay these charges as normal within your billing cycle, or you can pay them in a lump sum. Either way, the fees are based on your monthly charges.