If you've made the switch to Cloud Voice, but still own an analogue handset, you will need an analogue telephone adapter, or ATA, to be able to continue using it. This is provided with your router at no extra charge.
When you receive your router, the box will contain:
RJ11 Adapter
DSL Cable
Ethernet Cable
DSL Filter
Power Cable
💡 You only need to use an ATA if you don't have a Cloud Voice handset. Click here to see how to set up your router without an ATA.
First, connect your current analogue handset to the RJ11 adapter. Then, connect the clear end of the adapter into the first green port on your router.
You should then be able to hear a dial tone when you use the handset. If there is no dial tone, please follow these troubleshooting steps:
Reboot all the equipment, and check your device has signs of power
Ensure all the cables are correctly seated
Try the cable in a different switch port
Check for any red lights on the equipment
If the cables are correctly seated, you may need to replace the internet and power cables
❗ If the troubleshooting steps do not resolve your issue, please contact our technical support team by calling 03333 200 999. You can also log a ticket via the My Account portal.