Contacts listed on your account are authorised to reach out to us on behalf of your business. To ensure we can provide timely support, it’s essential to keep this list up to date. You can easily manage and update your contacts through our MyAccount portal, where you can assign different levels of access as needed.
💡 To add a contact on the My Account portal, first you will need to log in here.
Click the Account Management menu option, then Manage Contacts.
If you do not see this in the left-hand menu, please contact your administrator as you do not have the required permission.
A list of current contacts will appear. Click Add Contact in the right-hand corner. You will then be prompted to enter the following details for the user:
First Name
Last Name
Contact number
Mobile Number
Email address
Contact Type – This will determine the level of authority they have over the account.
After populating the fields, click Submit. The new contact will now be able to discuss account details with our agents, depending on contact type.
💡 You can also delete contacts if needed, such as personnel who have left your company.