Contacts listed on your account are authorised to reach out to us on behalf of your business. To ensure we can provide timely support, it’s essential to keep this list up to date. You can easily manage and update your contacts through our MyAccount portal, where you can assign different levels of access as needed.
💡 View our guide on how to add contacts on MyAccount here.
If you do not have My Account access, but have full account authority, please contact your dedicated customer service team and provide the following information for the new contact:
Full name:
Contact number:
Mobile Number (if different to above):
Contact email address:
Level of access i.e. financial contact, fault contact, key decision maker:
❗ We can only accept these requests if you have full access to the account. If the person(s) named on the account no longer work for the business, we will require a company headed email/letter from the managing director stating the changes that need to be made.