How long does it take for my line to be installed?
The average time required for line installations are listed below. This estimate is from the time the order is placed with our Provisioning department, to the time an engineer visits your site to physically install the line:
Product Type | Service Level Agreement |
Single Analogue Line | 10-15 Working Days |
Multi Line | 10-15 Working Days |
ISDN2e | 15-20 Working Days |
ISDN30 | 15-20 Working Days |
Installation times are subject to Openreach engineer availability in your area and also the available line plant serving your premises. Additional work is occasionally required to have the service installed at your site which can result in the installation taking longer than the above table.
The installation is monitored by our Provisioning department every step of the way and they will be sure to update you accordingly.
How to identify your line number
To identify your line number, dial the automated service ‘17070’ from your handset.
This will provide you with the line number your handset is connected to.