You can cancel your leased line order at any time before an install date has been provided. However, once the order is placed cancellation charges will be applicable.
Cancellation charges can vary depending on the stage the order has reached. Once the order has been placed there will be a £500 ex VAT cancellation charge. If it is more than 5 days since your site survey has taken place, a full connection charge will apply, as well as charges for any extra work carried out.
❗Once an order has reached the Point of No Return (PONR) it cannot be cancelled.