If you are experiencing a fault, we will always inform you of potential charges before we book an appointment.
💡 We will always endeavour to carry out thorough diagnostics to ensure the fault does not lie within your internal network or equipment.
Any faults located in the Openreach network; outside of the boundary of your premises, will be repaired at no cost to yourself as the network is owned and fully maintained by Openreach.
Some of or customers may be able to avoid this charge due to their Business Assurance subscription. Business Assurance protects you from Openreach call out charges when an Openreach engineer attends a fault and there is no fault found with the Openreach network.
This does not include missed appointment charges.