If you are experiencing mobile signal issues, please try turning your handset off for 30 seconds and then on again.
If the issue still persists, please follow the steps below:
Check there are no bars on your mobile, this can be done through your My Account. Click here to see how to do this.
Check your network status by following these links: O2 Service Status or Vodafone Service Status
If your network provider is experiencing signal issues, we would advise to continue checking their website for any updates.
If the above have not resolved/answered your query, you will need to complete a manual roam. How to do this is dependable on your handset and operating system, we advise to check online for a step by step guide for your handset.
To check if the issue is with your SIM card, please try using this in another device. If your SIM still does not work correctly when used in another handset, please click here to find out how to order a new SIM card.
If you have worked through the above steps and the problem is not resolved, please contact your Customer Services team using the details found at the top of your invoice.